INTRODUCTION: OUR PLEDGE TO PROTECT YOUR PRIVACY
QualiMed Health Network and its subsidiaries (collectively referred to as “QualiMed”, “we”, “us” or “our”) are committed to protecting the privacy of information we create or receive about you.
It is the mandate of the law that we, as collectors and processors of information, shall make sure that information (personal, sensitive or privileged) is protected and kept private, unless certain exceptions will apply.
By providing QualiMed your information, you are explicitly authorizing and consenting to our collection, use, storage, sharing and disposal of your data. Furthermore, when you disclose to us the personal data of another person (i.e. your dependent, spouse or child), you explicitly attest that the same authorization and consent have been obtained from that person, by yourself on our behalf.
QualiMed is a network of business units geared towards providing appropriate, affordable and accessible healthcare. We provide outpatient and inpatient care for medical and surgical cases, and ancillary services such as laboratory examinations and imaging.
We employ or engage medical and nonmedical personnel to maintain efficient operations in all our business units. Our human resource department provides support and services to all our employees.
We also retain the assistance of third parties, after thorough credentialing, to aid in providing the above services to our patients and personnel.
PERSONAL INFORMATION WE COLLECT OR CREATE
Personal information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. During our interactions or transactions, we may collect or create personal data about you, including but not limited to:
METHOD AND TIMING OF DATA COLLECTION OR CREATION
We may collect or create information about you at any point during our engagement, and by various means, including but not limited to the following situations:
PURPOSES, USE AND DISCLOSURE OF INFORMATION
To ensure efficient coordination of all entities and individuals involved, your information may be shared verbally or in print or electronic form. QualiMed participates in secure information exchanges when we share data within our network and when we allow outside providers access to information they need to help us serve you. Furthermore, we assure you that we enforce and comply with Data Sharing Agreements as mandated by the Philippine Data Privacy Act of 2012.
Your data may be used and disclosed for your treatment, for functions necessary for healthcare operations (including coordination with third parties and processing of payments), for regulatory compliance and public health concerns, and for other purposes allowed or mandated by law.
We may use your information to provide you with medical treatment or services. We may share your information with physicians, nurses, technicians, medical students, or other personnel involved in your care. For example, a healthcare provider treating you for a condition may need to know what medications you are taking to assess risks related to drug interactions. Different departments in our hospitals or clinics, such as the pharmacy or laboratory, may also share information about you to coordinate the services you need.
We may also disclose your information to entities who may or may not be affiliated with QualiMed; this is to facilitate care or treatment they will give you. For example, we may disclose your health information to your personal physician for continuity of care. We may also provide your information to our accredited service providers for treatment coordination purposes.
We may use and disclose your information for functions necessary to run our network or assure that all patients receive quality care. This involves many support functions such as appointment or procedure scheduling. We may also share your information with affiliated healthcare providers so that we may jointly perform certain business operations. We may combine health information about several patients to decide, for example, what additional services QualiMed should offer and which services are no longer needed. We may share information with doctors, nurses, technicians, medical students, clerks and other personnel for quality assurance and educational purposes. We may also compare the health information we have with information from other hospitals to see where we can improve the care and services we offer.
We may use and disclose your information to receive compensation for services that we or others provide you. This may include submitting health information to a third party (payor) that guarantees part or all of your healthcare expenses, verifying that your payor will pay for your healthcare, or receiving payment from said payor.
REGULATORY COMPLIANCE AND PUBLIC HEALTH INITIATIVES
We may disclose your information to comply with regulatory guidelines or to contribute to public health initiatives. These include, but are not limited to the following:
PROTECTION OF INFORMATION
We maintain physical, technical and organizational safeguards to protect your personal data against loss, theft, unauthorized access, disclosure, copying, use or modification. We employ safeguards such as:
RETENTION AND DISPOSAL OF INFORMATION
We will retain documents containing your personal data, whether in electronic or print form:
Thereafter your personal information shall be disposed of or discarded in a secure manner that will prevent further processing, unauthorized access, or disclosure to any other party or the public.
YOUR RIGHTS AS A DATA SUBJECT
You have the RIGHT TO BE INFORMED about how your data is collected, used, stored, shared and destroyed. You also have the right to be informed of any compromise in the security of your information.
You have the RIGHT TO GAIN REASONABLE ACCESS to your personal data. Barring certain exceptions, you may request for an account of how we have processed or disclosed your data, including information about the recipients of your data.
You have the RIGHT TO OBJECT to the processing of your personal data at any point during our engagement, after which we shall no longer use or disclose your information, unless we are required or allowed by law to do so. We cannot undo any uses or disclosures done prior to your objection, and we are also required to continue storing certain information despite the withdrawal of your consent.
You have the RIGHT TO ERASURE OR BLOCKING of our use or disclosure of your data, upon discovery and substantial proof that such use or disclosure is unlawful.
You have the RIGHT TO DAMAGES, and you may claim compensation for any violation of your rights as a data subject.
You have the RIGHT TO FILE A COMPLAINT for any perceived violation of your rights as a data subject.
You have the RIGHT TO RECTIFY information about you that you feel is inaccurate or erroneous. Once resolved with supporting data, QualiMed shall provide you access to both corrected and retracted information.
You have the RIGHT TO DATA PORTABILITY. You may electronically copy or transfer your data, provided this is done in a secure manner.
INQUIRIES OR COMPLAINTS
QualiMed has a Data Privacy Officer overseeing our network. Compliance Officers of Privacy have also been appointed to manage and safeguard the handling of your data in compliance with the Philippine Data Privacy Act of 2012 or RA 10173. QualiMed is committed to ensuring that its Privacy Management Program is constantly reviewed, monitored and enhanced.
If you believe that your privacy rights have been violated, you may contact our Data Privacy Officer by telephone at (+632) 7080000 local 195, by email at firstname.lastname@example.org, or by mail at Data Privacy Officer, QualiMed Health Network, UP-PGH Faculty Medical Arts (FMAB) Building, PGH Compound, Taft Avenue, Manila.
Notice of Privacy Practices - 15 August 2018
(Supersedes All Prior Versions)