WHAT IS PERSONAL INFORMATION?
PERSONAL INFORMATION refers to any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual [Sec. 3, Data Privacy Act of 2012 (DPA)]. In sum, it is information that can be used, on its own or with other information, to identify, contact, or locate a single person, or to identify an individual in context.
Personal Information is considered SENSITIVE PERSONAL INFORMATION when it is about:
All types of personal information are collectively referred to as PERSONAL DATA.
QUALIMED HEALTH NETWORK AS PERSONAL INFORMATION CONTROLLER (PIC)
The DPA provides for rules on how to process personal data. Under the DPA, the entity that decides how personal data are processed (which includes the collection, use, sharing/disclosure, and storage/disposal) is called a Personal Information Controller (PIC).
This Data Privacy Policy is for the QualiMed Health Network, consisting of QualiMed Hospitals in Mandurriao (Iloilo), San Jose del Monte (Bulacan), and Sta. Rosa (Laguna); QualiMed Surgery Centers in UP-PGH FMAB (Manila) and Farmers Plaza (Araneta Center); QualiMed Clinics in Taguig, Makati, Quezon City, and Cebu; and QualiMed Physician Associates, Inc., (collectively referred to as “QualiMed”, “we”, “us” or “our”) as PICs. We are committed to protecting the privacy of your personal data in compliance with the DPA and its Implementing Rules and Regulations (IRR).
SERVICE DESCRIPTION
QualiMed is a network of business units geared towards providing appropriate, affordable, and accessible healthcare. We provide outpatient and inpatient care for medical and surgical cases and ancillary services such as laboratory examinations and imaging. We also retain the assistance of third parties, after thorough credentialing, to aid in providing the above services to our patients and personnel.
We employ or engage medical and nonmedical personnel to maintain efficient operations in all our business units. Our human resource department provides support and services to all our employees.
By providing QualiMed your information, you are explicitly authorizing and consenting to our, including those of our accredited third-party service providers’, collection, use, storage, sharing, and disposal of your data. Furthermore, when you disclose to us the personal data of another person (e.g., your dependent, spouse, or child), you explicitly attest that the same authorization and consent have been lawfully obtained from that person, by yourself, on our behalf.
This document shall explain:
PERSONAL DATA WE COLLECT
In the course of our business, we may collect your personal data, which may include but are not limited to:
HOW WE COLLECT YOUR PERSONAL DATA
We collect personal data through any of the following means:
PURPOSES, USE, AND DISCLOSURE OF YOUR PERSONAL DATA
We ensure that the personal data we collect have lawful basis and are used for legitimate purposes as provided herein.
CONTRACT FOR TREATMENT
Pursuant to our contract to provide you with the best medical treatment or services, our physicians, nurses, technicians, medical students, or other personnel involved in your care use your personal data. For example, a healthcare provider treating you for a condition may need to know what medications you are taking to assess risks related to drug interactions. Different departments in our hospitals or clinics, such as the pharmacy or laboratory, also use your personal data to coordinate the services you need.
We also disclose your information to entities who may or may not be affiliated with QualiMed to facilitate care or treatment they will give you. For example, we may disclose your health information to your personal physician for continuity of care. We may also provide your information to our accredited service providers for treatment coordination purposes.
HEALTHCARE OPERATIONS AS LEGITIMATE BUSINESS
As a legitimate healthcare service provider, we use and may disclose your personal data to third parties for your treatment and other functions necessary for healthcare operations, which include coordination with third parties and processing of payments. These functions are necessary to run our network or ensure that all patients receive quality care. These functions include appointments and scheduling procedures.
We also share your information with affiliated healthcare providers when we jointly perform certain services or business operations. We may combine health information about several patients to decide, for example, what additional services QualiMed should offer and which services are no longer needed. We may share information with doctors, nurses, technicians, medical students, clerks, and other personnel for quality assurance and educational purposes. We may also compare the health information we have with information from other hospitals to see where we can improve the care and services we offer.
We may use and disclose your information to receive compensation for services that we or others provide you. This may include submitting health information to a third party (payor) that guarantees part or all of your healthcare expenses, verifying that your payor will pay for your healthcare, or receiving payment from said payor.
COMPLIANCE WITH LEGAL AND REGULATORY REQUIREMENTS AND PUBLIC HEALTH INITIATIVES
We use and may disclose your information to comply with regulatory requirements or to contribute to public health initiatives. These include, but are not limited to the following:
We may use and disclose your personal data when necessary to prevent a serious threat to your health or safety or the health or safety of others, but only to individuals or entities able to prevent or respond to the threat, such as law enforcement or a potential victim.
We may disclose information about you in response to a court or administrative order, subpoena, legally enforceable discovery request, or other lawful process.
We may release your personal data for workers’ compensation or similar programs of the government, which provide benefits for work-related injuries or illness.
OTHERS
PROTECTION OF INFORMATION
We maintain physical, technical, and organizational safeguards to protect your personal data against loss, theft, unauthorized access, disclosure, copying, use, or modification. We employ safeguards, such as:
RETENTION AND DISPOSAL OF INFORMATION
We will retain documents containing your personal data, whether in electronic or print form:
Thereafter, your personal data shall be disposed of or discarded in a secure manner that will prevent further processing, unauthorized access, or disclosure to any other party or the public.
YOUR RIGHTS AS A DATA SUBJECT
INQUIRIES OR COMPLAINTS
Since QualiMed is committed to ensuring that its Privacy Management Program is constantly reviewed, monitored, and enhanced, a Data Protection Officer (DPO) has been designated to oversee its network. Compliance Officers for Privacy (COP) have also been appointed to manage and safeguard the handling of your data in accordance with the DPA.
For any comments, questions, complaints, or requests relating to this Privacy Policy statement, you may get in touch with:
COMPANY
QualiMed Health Network
EMAIL ADDRESS
dataprivacy@qualimed.com.ph
CONTACT DETAILS
(+632) 708.0000 local 195
MAILING ADDRESS
UP-PGH Faculty Medical Arts Building, PGH Compound, Taft Avenue, Manila
For specific privacy concerns related to QualiMed subsidiaries, you may direct them to contact details provided below:
COMPANY
QualiMed Clinics
QualiMed Hospital - San Jose del Monte
QualiMed Hospital - Sta. Rosa
QualiMed Hospital - Iloilo
QualiMed Surgery Center - Manila and QualiMed Surgery Center - Farmers Plaza
EMAIL ADDRESS
dataprivacy.chs@qualimed.com.ph
dataprivacy.sjd@qualimed.com.ph
dataprivacy.str@qualimed.com.ph
dataprivacy.ilo@qualimed.com.ph
dataprivacy.mnl@qualimed.com.ph
CONTACT DETAILS
(+632) 511.7359 local 208
(+6344) 307.0000 local 108
(+6349) 405.0000 local 406
(+6333) 321.5272 local 5204
(+632) 708.0000 local 195
MAILING ADDRESS
Bonifacio Stopover, 32nd Street, Bonifacio Global City, Taguig
Altaraza Spine Road, Brgy. Tungkong Mangga, San Jose Del Monte, Bulacan
West Nature Avenue, Nuvali North, Sto. Domingo, Sta. Rosa, Laguna
Atria Park District, D. Pison Avenue, San Rafael, Mandurriao, Iloilo City
UP-PGH Faculty Medical Arts Building, PGH Compound, Taft Avenue, Manila
We will endeavor to respond to your request at the soonest possible time.
UPDATES TO THE PRIVACY POLICY
QualiMed reserves the right to amend or update this Privacy Policy from time to time to comply with new laws or regulations, or to reflect changes in our business operations. In the event of an amendment or update to this Privacy Policy, we will post a prominent notice on this website indicating that certain changes have been made, including the date of the latest update. We encourage you to check our website periodically for any changes in our Privacy Policy. We will also endeavor to send individual notices of significant changes to this Privacy Policy to our existing clients and personnel.
Notice of Privacy Practices - 23 October 2018
This Supersedes All Prior Versions